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SFS has being working very closely with AVIVA Insurance Turkey since 1994. All the agencies, banks, branches, central office and call center of AVIVA Turkey are working in an integrated CRM based environment...
  The StraMar e-commerce and the StraMar Customer Relationship Management System, developed in 3 years by a team of 25, all equipped with state-of-the-art technology, are effective product frameworks to transform your organization into an e-company.  With a flexible structure compatible with and easily integrated into various back office systems, the StraMar e-commerce is a preferable and comfortable way to open your company up to commercial presence on the Internet. StraMar e-commerce is a product with which you can form and define your product catalogs, design your product criteria and characteristics in whichever type or shape you desire, retail on-line with credit card processing, and prepare and design specific web sites for your customers. The integrated StraMar product platforms also include contact management, customer portfolio management, target-performance management, marketing data banks, project management, campaign management modules. StraMar, the overall Customer Relationship Management System, will provide a compact retail structure combining your Internet based and other selling channels (e.g. call center, telesales, direct sales, mobile sales).  The future of your company is secured through the StraMar e-commerce product.Advantages of StraMar e-commerce are... u Facilitated integration into your own web site,  
 * Applications tailored to suit your customers’ requirements, 
 * Creating service sustaining solutions, 
 * Business to Business and Business to Customer services, 
 * Online brokering, 
 * Unified messaging (e-mail, fax, voice-mail integration), 
 * Mission and product specific advertisement, 
 * Dynamic content updates, 
 * Dynamic product specific web page design, 
 * Real time product criteria updates, 
 * User profile administration, 
 * Dynamic customer data management, 
 * Complex marketing range definitions, 
 * Automated tax, commission, discount calculations, 
 * Online order status monitoring, 
 * Multilingual operations, 
 * Low cost product implementation and maintenance, 
 * Easy management, 
 * Integration with the StraMar Customer Relationship Management System, 
 * Integration with present data processing systems.
  StraMar E-commerce product, which can be used through Internet terminals, Windows CE terminals and TV’s (connected to Internet), permits the use of the marketing mix in StraMar on your web site without any extra effort. Stramar E-commerce is the product that carries Stramar from CRM to E-CRM. By Stramar E-commerce, you can present your products on your WEB site and make your customers and channels  to communicate with you.  They can give their requests, they can fill out forms and take proposals. The system can give automatic pricing and can send automatic proposals (where pricing is suitable for the business) by e-mail and fax. The product definitions are working exactly the same as defined on Stramar. So the users at the internal organization of the company (like a call center) can work collaboratively with WEB users. A call, a proposal or a customer information can be seen online from the call center.
 
 Stramar E-Commerce is a total E-CRM solution if it will be used with other StraMar products.  Although the name of the product is Stramar E-commerce, it is not only used for sales but also service and marketing.

 

For more information info@sfs.com.tr