Stramar
Activity is used to manage sales,
service and marketing activities.
It can be used alone by itself and
together with Stramar Central Customer
Information System as well as with
Stramar E-Form and Stramar Contact
Center to manage the workflow within
the organization. CRM oriented business
workflow management has many advantages
for the institutions and it enhances
intra-institutional Contact Us whilst
accelerating the relationship
with other institutions. It
is designed to improve the workflow
among the business units, with the
detailed internal security mechanisms.
Banks, Insurance Companies and other
big corporations can manage the processes
among the branches, channels, and
central offices with Stramar Activity.
Stramar, can operate according to
the needs in one single unit, multiple
units and with related external institutions
via Internet.
In
Activity Management, each user
has an agenda. Stramar identifies
the user the minute he/she log
in, with his/her unit and superior.
The superiors can follow the related
agendas according to the defined
hierarchy. The user can give the
authority to see, change and delete
the items in the agenda to other
users. He/she can follow the activity
items historically while surfing
in the calendar. The
activities can be categorized according
to the needs, they can be given
hierarchy and distributed among
topics, categories and sub-categories.
The users can assign activity to
each other. An automatic or manual
e-mail mechanism is available to
send notice when an activity is
started or finished. There are
special definition screens in Stramar
for this property. There are also
follow up screens for continuing
and accomplished activities. Continuous
activities can be created automatically.
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