In the traditional Call Centers, the only way to reach the customer is by phone, whereas in Contact Center, e-mail, fax, Internet and kiosk are also included to the means of interaction. Contact Center is one of the basic point where relationship with the customer is growing. Stramar Contact Center is basically designed for contact centers use but in reality it has a broader perspective. Channels, external institutions and personnel are also included to the customer concept. In other words, Stramar Contact Center, gives the user a Contact Us environment where access to customers, external institutions and other business units is easy and possible, just like a Contact Center.

The user can see his/her own activity items, the activities assigned to him/her by other people, the activities that he/she assigned to other people all together or separately on Stramar Contact Center. The managers can follow the activities and the status of their team in a detailed way.   On a single screen, all the job items about a customer (activities, phone calls made/received, interviews, complains, requests, proposals, forms, so on..) can be seen historically and with their final status in Stramar Contact Center. Related job items and their status, that is workflows can be followed. An activity can be easily created and followed in categories such as completed activities, continuing activities, cancelled activities and all activities options. Activity records can be seen and taken for a given period, as of activity type, customer form type, activity status (completed, cancelled, continuing ...) or generally with quantities. This property is mainly for the use of the managers to follow their teams' activities.

  It is possible to send automatic fax and e-mail using previously prepared document templates and cover pages with Stramar Contact Center. Stramar Contact Center, working in full integration with Stramar Activity and Stramar E-Form, provides the institutions with a Contact Us platform specifically designed for customer and channel relations, personnel relations among business units, partner relations.